FAQ

Q 1: What to do If I don’t find the medications I am looking for?

You can contact us and our customer support executives or our pharmacists will get back to you on receipt of your query.
+1-(347) 857-7538 or email us sales.us@dikongroup.com

Q 2: Can I buy medication as prescribed by a U.S. Doctor ?

You can buy medication prescribed by a U.S certified doctor from our website. 

Q 3: What information does Dikon Pharmacy need from me to process the order?

For us to fill out your order as soon as possible, you will have to provide us with the following:
1. Billing & Shipping Address
2. Medication details.
3. Payment
Confirmation
Call +1-
(347) 857-7538 or email us (sales.us@dikongroup.com) if you have any queries.

Q 4: Do you have a limit on the prescription drug quantity that I can buy?

You can order, for personal use, drugs for up to a maximum of 180 days supply, Due to FDA Regulations, 

Q 5: What are your Privacy & Security Policies?

We treat our Customers privacy with the almost respect. We provide the highest security to protect their medical, personal and credit card information. All information provided here is subject to doctor-patient privilege laws. We also use the latest technology and systems to protect against credit card fraud. Our on line order system uses an updated secure encryption technology.

Q 6: How do you offer such low prices?

The main reasons that we can offer your medications at such low costs are:
1.Since the Indian government has imposed control on prescription drugs, we save on costs that we forward to our Customers. Hence we are able to offer our medications to you at discounted rates.
2.The Indian government prohibits the advertising of prescription medications. The pharmaceutical companies do not include such costs in the selling prices. Hence the cost of these drugs is further reduced.
3.We sell bulk orders in whole sale prices thats why drugs are less expensive than other pharmacies.
4.Prices are further reduced since the American dollar has a good exchange rate as compared to any other currency.

Q 7: Does International Drug Mart sell any controlled substances?

Yes we do sell all controlled substances almost all 3000+ medication available.  we believe in a clean and healthy way of living. 

Q 8: How much do you charge for shipping and handling?

$ 30 Flat Shipping charges.
$ 45 Fedex Overnight Shipping Charges(US-US)

Q 9: What countries does International Drug Mart ship to?

Worldwide.

If you have a question about a specific country not listed here, please contact us by email.

Q 10: Where is my prescription medication shipped from?

Internationally notable and well-respected pharmaceutical companies like GlaxoSmithKline, Pfizer, Abbott, Novartis, Aventis, Wyeth, Astrazencea, Ranbaxy, Dr Reddy's, Cipla, Sun Pharma and other respected companies have their manufacturing plants in India. These drugs are made for sale in India and worldwide. We source the medication from the manufacturers both directly and indirectly. Medications sourced from the above resources are then packed in our state-of-the-art fulfillment center INDIA and USA. The medication is then shipped via EMS, FEDEX, DHL & USPS so that your order arrives as soon as possible.

Q 11: What is the procedure to cancel my order?

In case you want to cancel your order, you can send us mail or call us before the order is charged.

Q 12: Can I cancel my order after the product is charged?

Yes, you can cancel your order.

Q 13: How will I know if my order is shipped?

To know if your order is shipped, you can login to your account, which will let you know your order details and the status of your order.

Q 14: Can I order more than one medication at a time at your Pharmacy?

Yes, you can order more than one medication or any number of medications at a time at our Pharmacy. 

Q 15: Is your Pharmacy licensed?

Yes, we are a licensed pharmacy.

Q 16: What are your operating hours?

We are available 12 hours online. We have online chat and call center support for our valuable customers from Monday to Friday (08:00 AM EST to 08:00 PM PST).

Q 17: Do you accept returns and refund if the delivered order is damaged?

We will re-ship the order if the proof is provided for the damage.

Q 18:Can I change the shipping address of my order?

Yes, you can mail us or contact us via online chat if you want to change your shipping address before your order is being shipped.

Q 19: What methods of payment do you accept?

At this time, we accept only Visa- Debit/Credit/Gift cards. We accept your credit/debit card details via our ‘secure’ order page & via Western Union.

Q 20: Is it safe to use my credit/debit card?

We make sure that no credit/debit card fraud can take place when you place an order with theDikon Pharmacy. We employ the latest in security measures and all account information sent to us is completely guarded from unauthorized access. Every precaution has been taken to make sure your transaction is absolutely secure. We are PCI DSS Level 3 Compliance Certified.

 

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